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Customer Care & Ordering Informaion

Need additional assistance with your purchase? Questions or concerns? Please contact us via e-mail, by phone at 1-800-328-2947, or fax to 1-952-888-7758.

Our offices hours are 8:30am-4:30pm Central/Standard Time.

Forms of Payment

Purchasing diamonds and gold as business incentives couldn’t be easier! If you choose, purchases made from Jewelers Resource will be billed directly through your distributor! We also accept Visa, MasterCard and American Express.

Returns and Exchanges

Just as we take pride in our merchandise, we want you to take pride in your purchase. If you are not completely satisfied, we will accept the return of new, unused or defective items within 60 days of purchase. Please include a detailed note with the product and insure your return/repair package. Send package to:

J.R. Company
Attn: Returns
8200 Humboldt Ave. South Suite 105
Bloomington, MN 55431

 *Special Orders cannot be returned.

After 60 days, our expert goldsmith and diamond setter is available for repairs and sizing. Nominal repair and shipping charges apply.

Purchases will be refunded in the original form of payment. Items received as gifts will be refunded with a merchandise credit. Items purchased for reward programs or incentives must be returned to the original giver.

If you have any questions regarding your return, please contact us via e-mail at Stephanie@jrcompany.com or by phone at 1-800-328-2947.

Diamond Trade Up Program

Diamonds are a staple in any woman’s jewelry collection. At any size, diamonds are a gift to be cherished. At Jewelers Resource we want you to be happy and comfortable with your purchase; that’s why we offer a unique trade up program and encourage you to buy at your comfort level. Decide you want to upgrade her diamond for your anniversary? No problem, we’ll offer a full credit on the initial purchase to put towards your upgrade! We allow upgrades on loose stones, diamond solitaire pendants and our must have diamond solitaire earrings. We guarantee her happiness with any size stone and know you’ll appreciate the flexibility of this wonderful program.

Shipping

Orders for in-stock merchandise will be sent Ground UPS. If we are temporarily out of stock, you will be notified via e-mail with an estimated ship date. Next day orders must be received by 2:30pm central standard time. If not we will ship overnight the following day. We recommend shipping to your store address as the package will require a signature. We are unable to ship to PO Boxes. For your safety, all shipping tags will read ‘JRCompany’ and be sent to the buyer’s personal attention. Curious to know where your package is at? Feel free to contact us at 1-800-328-2947 or via e-mail at Stephanie@jrcompany.com and we’ll be happy to track your order.

Free Gift Wrapping

You’ve already selected the perfect gift, now it’s time to present it in the perfect package. Jewelers Resource offers complementary gift wrapping, available upon request. We’ll ship your gift wrapped in our signature gold foil paper with matching bow. Seasonal foil paper is used during the holidays. Just enter "yes or no" when prompted at checkout.

Privacy Policy

Jewelers Resource takes the protection and proper use of your personal information seriously; we do not share customer information. We may use your information to send catalogs or e-mail offerings for exciting products you might enjoy. If you would prefer not to receive e-mails or mailings, please send an e-mail to Stephanie@jrcompany.com with your information and include “unsubscribe” in the subject line or contact us at 1-800-328-2947.